Contact vivo South Africa

Talk to a real human.

Questions about an order, a repair or which phone to choose? Our South Africa team is ready to help. Call, WhatsApp, email or send a message.

Mon–Fri 8am–5pm · Sat 8am–1pm (SAST)

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Before you get in touch

Quick answers

How long does delivery take?
Orders placed before 2pm are delivered next working day nationwide via tracked courier. You'll receive tracking details by email and SMS once your order ships.
How do I book a repair?
Send us a message on this page, WhatsApp or call, and we'll book your device in: an appointment, courier collection, or drop-off at any of 4,000+ Pargo points nationwide. Most repairs are turned around within 5 working days.
How do I check my warranty status?
Contact our team with your IMEI number (dial *#06# to find it). Every device bought from the official vivo South Africa store carries a 2-year local warranty.
Can I return or exchange my phone?
Unopened devices can be returned within 7 days of delivery. If anything arrives damaged or develops a fault under warranty, contact us and we'll arrange a collection, repair or replacement.
Which payment methods can I use?
You can pay securely at checkout with Visa, Mastercard or instant EFT. Every transaction is encrypted end-to-end.
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